Booking Conditions

Booking Conditions for Hotels:

Deposit requirements

Unless stated otherwise, bookings made through this site are on a demand basis. Once your request has been made the local partner will check availability and will then inform you of the status of your booking request. Travellers will then have 48 hours to secure the booking with their credit card details. Please note that your booking will only be confirmed once a deposit has been received.

Bookings made more than 90 days before the intended date of arrival will pay 50% of the total booking value to confirm their reservation. The remaining balance will be payable 30 days before arrival. Failure to pay the outstanding balance will be considered notification of cancellation by default and is subject to the cancellation policy.

Booking Cancellations

Confirmed bookings may be cancelled by the traveller but the stipulated cancellation policy for that booking item will apply. A booking will only be considered cancelled upon written acknowledgement from the local operator. Should the policy be unclear, please contact the operator before securing your booking.

Refund

Refunds are based on the hotel payment and cancellation policies and will only be paid to the credit card account from which the fund was originally debited.

Payment

This site processes all credit card payments through a secure VISA point of sales terminal in-house. Should you have any concerns about unauthorised payments, please feel free to contact the local operator or the regional whl.travel office.